feat: 客服对话支持寒暄回复与跑题拒答

问候不再写入槽位；明显无关问题直接拒绝，知识库未命中时明确说明无法回答，并继续合理追问。 Co-authored-by: haijd <haijd@163.com>
2026-09-20 05:52:22 +00:00
parent cd67211043
commit 625a6a3a9d
4 changed files with 249 additions and 14 deletions
@@ -48,9 +48,11 @@ def looks_like_handoff(text: str, phrases: list[str]) -> bool:

 def naive_fill_slots(message: str, slots_meta: list[dict[str, Any]], current: dict[str, str]) -> dict[str, str]:
    """每轮通常只推进一个槽：先做明确关键词，再把整句写入当前优先空槽。"""
+    from .intent import should_write_slot
+
    updated = dict(current)
    text = message.strip()
-    if not text:
+    if not text or not should_write_slot(text):
        return updated

    touched = False