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feat: 用 Ragflow 搭建鲜境方案客服

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咨询台接 Ragflow 检索与示例知识库，支持追问、判定、引用和留资。

Co-authored-by: haijd <haijd@163.com>
This commit is contained in:
Cursor Agent
2026-09-20 01:08:11 +00:00
co-authored by haijd
parent 9c6afcb61a
commit b7bd830da7
20 changed files with 925 additions and 258 deletions
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engine/app/static/index.html
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<head>
<meta charset="UTF-8" />
<meta name="viewport" content="width=device-width, initial-scale=1" />
<title>鲜境方案引擎原型</title>
<title>鲜境智能客服</title>
<link rel="preconnect" href="https://fonts.googleapis.com" />
<link rel="preconnect" href="https://fonts.gstatic.com" crossorigin />
<link href="https://fonts.googleapis.com/css2?family=DM+Sans:wght@400;600;700&family=Noto+Sans+SC:wght@400;500;700&display=swap" rel="stylesheet" />
<link href="https://fonts.googleapis.com/css2?family=DM+Sans:wght@500;700&family=Noto+Sans+SC:wght@400;500;700&display=swap" rel="stylesheet" />
<link rel="stylesheet" href="/static/styles.css" />
</head>
<body>
<div class="page">
<header class="hero">
<p class="brand">鲜境物联 · 方案引擎原型</p>
<h1>先跑通「追问 → 判定 → 出方案」</h1>
<p class="sub">槽位与判定树在 <code>knowledge/*.yaml</code>，需求变了改配置即可。当前检索为 Mock，可后再接 Ragflow。</p>
<div class="shell">
<header class="top">
<div>
<p class="brand">鲜境物联</p>
<h1>方案型智能客服</h1>
</div>
<div class="status" id="status">正在检查知识库…</div>
</header>
<main class="layout">
<section class="chat panel">
<div id="log" class="log" aria-live="polite"></div>
<form id="form" class="composer">
<input id="input" type="text" placeholder="描述需求，或直接回答追问…" autocomplete="off" required />
<button type="submit">发送</button>
</form>
<div class="toolbar">
<button type="button" id="reset" class="ghost">新会话</button>
<span id="meta" class="meta"></span>
</div>
</section>
<nav class="tabs">
<button type="button" class="tab active" data-tab="consult">线上咨询</button>
<button type="button" class="tab" data-tab="knowledge">知识库</button>
<button type="button" class="tab" data-tab="leads">留资</button>
</nav>
<aside class="side panel">
<h2>当前槽位</h2>
<pre id="slots">{}</pre>
<h2>最近方案</h2>
<pre id="scheme">尚未生成</pre>
</aside>
</main>
<section id="consult" class="pane active">
<div class="layout">
<section class="panel chat">
<div id="log" class="log" aria-live="polite"></div>
<form id="form" class="composer">
<input id="input" type="text" placeholder="描述现场需求，或回答追问" autocomplete="off" required />
<button type="submit">发送</button>
</form>
<div class="toolbar">
<button type="button" id="reset" class="ghost">新会话</button>
<span id="meta" class="meta"></span>
</div>
</section>
<aside class="panel side">
<h2>已收集信息</h2>
<pre id="slots">{}</pre>
<h2>方案草稿</h2>
<pre id="scheme">还没到出方案这一步</pre>
<h2>转人工留资</h2>
<form id="handoff" class="stack">
<input name="name" placeholder="称呼" required />
<input name="phone" placeholder="电话" required />
<textarea name="note" rows="2" placeholder="补充说明，可选"></textarea>
<button type="submit">提交给销售</button>
<p id="handoff-msg" class="meta"></p>
</form>
</aside>
</div>
</section>
<section id="knowledge" class="pane">
<div class="panel pad">
<h2>Ragflow 知识库</h2>
<p class="lede">检索走自托管 Ragflow。控制台可改文档、看召回；这里只看接入状态。示例资料待甲方替换。</p>
<p><a id="ragflow-link" href="http://127.0.0.1:18080" target="_blank" rel="noreferrer">打开 Ragflow 控制台</a></p>
<pre id="ragflow-status">加载中</pre>
<h2>本地语料（灌库来源）</h2>
<ul id="files"></ul>
</div>
</section>
<section id="leads" class="pane">
<div class="panel pad">
<h2>已留资</h2>
<p class="lede">演示库存在本机 SQLite，不是正式 CRM。</p>
<div id="lead-list" class="lead-list">暂无</div>
</div>
</section>
</div>
<script src="/static/app.js"></script>
</body>